{"id":10347,"date":"2021-02-27T17:04:21","date_gmt":"2021-02-27T16:04:21","guid":{"rendered":"https:\/\/store.kpush.net\/faq\/"},"modified":"2025-11-25T12:37:15","modified_gmt":"2025-11-25T11:37:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/store.kpush.net\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\ud83d\udecd\ufe0f Orders & Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order without creating an account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes! You can place an order as a guest, but creating a KPush account allows you to track your orders, save your addresses, and retrieve your invoices at any time. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We accept secure payments by credit card (Visa, Mastercard, Bancontact) and PayPal. Transactions are protected via an SSL connection. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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As long as your order has not yet been shipped, we can modify or cancel it. Please contact us quickly at store@kpush.net<\/a>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\ud83d\ude9a Delivery & Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIn which countries do you deliver?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We currently deliver in Belgium (\u20ac8),<\/p>\n

Luxembourg, Netherlands, France, Germany (\u20ac17).<\/p>\n

Monaco, Italy, Spain, Denmark, Austria (\u20ac35).<\/strong><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Each item is handmade or prepared, usually within 3 to 5 business days, and then shipped.
The total time depends on your country, expect about 5 to 10 business days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

As soon as your package is shipped, you will receive an email with a tracking link (Track & Trace).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to return a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You have 14 days after receipt to return an unused item.
Simply send an email to store@kpush.net<\/a> before the return to obtain the return address.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\ud83e\uddf5 Products & Manufacturing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are your products made?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All our creations are entirely handmade in Brussels, from the selection of fabrics to the placement of labels.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do your fabrics come from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We carefully select our fabrics: some come from Africa (beautiful cotton wax with colorful patterns), while others are sourced locally.
We prioritize eco-friendly materials and use every piece of fabric to the fullest to avoid waste.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I request a custom article?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes! Some accessories can be made in a different fabric or format. Write to us, and we will see together what is possible. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\ud83c\udf3f Maintenance & Durability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to maintain KPush products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Each creation comes with a small care label.
In general, opt for a gentle wash at 30 \u00b0C, without a tumble dryer, to preserve the colors and fabrics.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your products sustainable?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes: we prioritize solid materials, reinforced seams, and artisanal manufacturing to ensure that each product lasts as long as possible. We favor eco-friendly materials and make the most of every piece of fabric to avoid waste.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\ud83d\udc8c Contact & Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

By email at store@kpush.net<\/a> or via our contact form<\/a>.
We respond to all inquiries within 48 business hours.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a physical store?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Not yet! But we regularly participate in creator markets in Brussels (like the Christmas markets). Follow us on Instagram @kpushfashion<\/a> to find out the upcoming dates. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\ud83d\udecd\ufe0f Orders & Payments Can I order without creating an account? Yes! You can place an order as a guest, but creating a KPush account allows you to track your orders, save your addresses, and retrieve your invoices at any time. What payment methods do you accept? We accept secure payments by credit card (Visa, …
Continue reading FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10347","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/pages\/10347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/comments?post=10347"}],"version-history":[{"count":2,"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/pages\/10347\/revisions"}],"predecessor-version":[{"id":10349,"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/pages\/10347\/revisions\/10349"}],"wp:attachment":[{"href":"https:\/\/store.kpush.net\/en\/wp-json\/wp\/v2\/media?parent=10347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}